ITC Support

IT Center (ITC) Mission Statement

The ITC delivers the best proven technology and services available for computer, data, telecommunications and critical business systems of the Village to employees and the public through excellent customer service, continuous improvement, innovative problem-solving, adherence to standardized information technology best practices, and collaborative solutions.

The ITC is committed to being a provider of critical services for all Village departments. The technology services goals for the ITC are:

• Continue to align technology with the Village Board priorities and the business goals of each division and department.

• Build alliances with key decision-makers.

• Lobby for, and obtain, financial and other resources to deliver services and implement projects.

• Deliver quality and consistent customer service at all times.

• Promote a commitment to excellence.

• Assist in converting business requirements to technical needs.

• Provide innovative problem-solving solutions using proven technologies.

• Maximize the Village’s investment in technology.

• Develop and manage a technology infrastructure and processes to electronically preserve and share the extensive knowledge base of Village departments.

• Maintain highly skilled and motivated information technology professionals.